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Industry Analyst Jeff Kagan Asks, Can Comcast Fix Poor Customer Service?
Comcast announces renewed focus on improving customer care.
Industry analyst Jeff Kagan offers comment.
“Comcast has grown over the last decade or longer, but they have one serious problem. They stink at customer service. Their customers know it and they hate it. You can laugh at the many, real stories of customer service failure, or you may simply be able to think of your own experiences.” Says Telecom Analyst Kagan.
Comcast announces renewed focus on improving customer care.
Industry analyst Jeff Kagan offers comment.
“Comcast has grown over the last decade or longer, but they have one serious problem. They stink at customer service. Their customers know it and they hate it. You can laugh at the many, real stories of customer service failure, or you may simply be able to think of your own experiences.” Says Telecom Analyst Kagan.
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Industry Analyst Jeff Kagan Asks, Can Comcast Fix Poor Customer Service?
Comcast never had to worry about competition in the past so their customer service was never a focus. Customers didn't like the poor service, but had no choice. Now many have choice and for the first time Comcast is losing business to competitors ...
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Jeff Kagan
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PO Box 670562
Marietta, Georgia 30066
USA - 770.579.5810
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