Interior design in an office is important for both the customers and the employees. Therefore it is important that you do not neglect the interior of the office space.
The Reception
The waiting area is important for customers as this will be the first thing they see when they enter the office. Therefore if you do not want to give out a bad impression then it will be best to make sure space is done up right. It is important that you realize that you do not have to make the office look over the top in order to impress your customers. Instead, you should opt to make the area look comfortable and welcoming as this would be more beneficial. In order to do this, you should make sure that you keep certain factors in mind such as furniture. It would be best if you were to have reception furniture instead of furniture that you would use for your living room or dining room. This would make space look professional. It is also important that you order furniture that goes with one another and does not have much of a contrast. This is important because if not it could make the area look cluttered.
It can get boring sitting around in an office waiting room for hours, therefore, you should make sure that there is reading material available for your customers to make themselves occupied. Different customers may enjoy different reading material. For instance, some customers may enjoy reading magazines while others may enjoy reading travel magazines, therefore, you should make sure there is a variety available for your customers to select from.
The music that you play in the waiting area should be low key, soothing music as this would aid in creating a calm and relaxing atmosphere. You should also keep the volume level of the music as if it is too high it could not only disturb the customers but it could also disturb the work that goes on in the office. You should also make sure that you do not play the same music over and over again because it may seem new to every new customer that walks in but it can get very boring for the customers that are there for hours and also for the employees especially the receptionist.
It is important that you hire a receptionist that is polite and patient as opposed to a receptionist that would be rude and grumpy while talking to customers. When customers call the office they would first have to go through the receptionist, therefore if the receptionist is rude and not willing to help them this could result in them going elsewhere with their business. Therefore you should make sure the receptionist that you hire knows how to deal with people in an effective and polite manner. However, it is also important that the receptionist is able to handle difficult customers in a professional manner. He or she should not let themselves be pushed around by any customer however, it is important that issues are handled in a manner that is deemed professional.
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