Healthcare BPO Services Market Size, Development Status, Market Statistics, Emerging Trends and Forecast 2027

Healthcare BPO Market is a process which is outsourced. Therefore, outsourcing is one of the best options if the government wishes to cut healthcare costs. Currently, the healthcare sector is facing huge issues in managing patient counts owing to the increasing incidence of chronic ailments like obesity, diabetes and others. 

It has become important to develop business processes in healthcare BPO Market size to maintain patient confidentiality, manage fraud and reduce errors. The growth in healthcare BPO can be owed to enhancing care quality and efficiently managing patient flow. 

The advancement in healthcare BPO Market is expected to reach a CAGR of 10.20%, with a market value of USD 488 202 million. Although the growth is now hampered at the onset of the pandemic, the patient count is increased with the remote working of the employees. 

The Healthcare BPO Market is expected to rise owing to increasing requirements for healthcare insurance and government support assurance. In addition, it is estimated that government support of several nations will enhance the Healthcare BPO Services Market Trends. 

Market Segmentation

By Payer Services

• Claims Management Services
• Member Management Services
• Provider Management Services
• Care Management
• Product Development and Business Acquisition Services
• Billing and Accounts Management Services
• HR Services 
• Integrated Front-End Services and Back-Office Operations

By Provider Services

• Revenue Cycle Management
• Patient Care and Patient Enrollment

Competitive Landscape

Healthcare BPO is dominated by many big players including Accenture (Republic of Ireland), Infosys (India), GEBBS (United States), Hinduja Global Solutions (India), Truven Health (U.S.), and EXLService Holdings. (the United States), IBM (U.S.), Genpact (U.S.), UnitedHealth Group (U.S.), Concentrix (U.S.), Cognizant (U.S.), Conduent, Inc. (U.S.), Parexel (U.S.), IQVIA (U.S.), Capgemini (France), and NTT Data, Inc. (Japan).

Regional Classification 

Healthcare BPO Market can be classified into North America, Europe, Africa and Asia. However, North America holds the largest market share due to the region's development of healthcare technologies. In addition, many drug-making firms are outsourcing services from healthcare BPOs to reduce costs and optimise their functions.  

Asia- Pacific is the second-largest market after North America, owing to the presence of BPOs and call centres in regions like India, China and others. In addition, Europe will also contribute significantly to the Healthcare BPO Market growth.  

The growth in European nations will be attributed to high government pressure on providing high standard healthcare services to the general population. As a result, the healthcare industry has also been growing within the European region. Although, the lowest market share will be recorded in countries like the Middle East and Africa. 

Industry News 

In 2021, a multi-year agreement was signed between NTT data and Score Data. The agreement was made to develop AI for predicting chronic disease at an early age. In the same year, an acquisition by Xerox Corporation was observed.

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