Download The Findit App

Share Your Posts On These Major Social Networks

Instatag Your Posts to Instagram Facebook + Twitter

News

Close-Up Talk Radio spotlights Anne Miner of the Dunvegan Group

Woodstock 11/15/2012 5:00:00 PM

Woodstock, Ontario – The hunt for new business is often more exciting and in many cases more incentivized than the nurturing of existing relationships, but a new customer costs six to ten times as much to acquire as it costs to keep an existing one; the key to financial stability and sustained growth is customer retention.

The Dunvegan Group is a marketing research consulting firm specializing in customer relationship management. Lead by its president and founding partner Anne Miner, the Dunvegan Group collaborates with clients all over the world to turn their business into a customer-focused organization, helping them keep, grow and find ideal customers

“We are specialists in customer care and customer retention,” says Miner. “We help predominantly business-to-business companies better understand their customers to generate more revenue by better serving their customers.”

According to Miner, when it comes to customer retention, one can never overstate the importance of communication. Businesses often assume their existing customer relationships are quite strong when in fact they haven’t truly secured the relationship.

As part of their comprehensive approach, the Dunvegan team conducts annual customer satisfaction evaluation interviews with their clients’ customers to assess what the customer values about their relationship as well as what they would like done differently. Once completed, a prescription for action is recommended to strengthen their relationships and leverage those relationships to generate referrals, one customer at a time.

“Each company will have some fundamentals, which we call good business practices, as well as specific practices unique to their industry,” explains Miner. “While the prescription is unique to each individual client, we use the Platinum Rule as our foundation: treat other people the way they want to be treated. Demonstrate to your customer that you’re paying attention to their needs.”

Close-Up Talk Radio will feature Anne Miner in a four-part interview with Doug Llewelyn on November 16th at 12pm and November 23rd at 1:30 pm , with Jim Masters on November 30th at 7:30pm, and December 7that 2:30pm once again with Doug Llewelyn.

Listen to the show www.blogtalkradio.com/closeuptalkradio. If you have a question for our guest, call (347) 996-3389.

For more information on the Dunvegan Group, visit http://www.customersatisfactionevaluation.com/

More News

https://s3.amazonaws.com/findit-pictures/21538/1640798_21538_080714094949.jpg

Dr. Luanne Ruona of Hypnosis Plus VA recognized by Close-Up TV News


Released On: 7/8/2014
Views: 5620

https://s3.amazonaws.com/findit-pictures/21538/1640784_21538_080714093128.jpg

Rosemarie Steeb Tax Services Recognized by Close-Up TV News


Released On: 7/8/2014
Views: 8080

https://s3.amazonaws.com/findit-pictures/21538/1640781_21538_080714092211.jpg

Sally Drinkhouse Recognized by Close-Up TV News


Released On: 7/8/2014
Views: 5790

https://s3.amazonaws.com/findit-pictures/21538/1608520_21538_230514091724.jpg

Tetyana Hoogeveen of Global BANK™ Academy Recognized by Close-Up TV News


Released On: 5/23/2014
Views: 6464

https://s3.amazonaws.com/findit-pictures/21538/1606492_21538_200514012323.jpg

Eileen A. Kaplan, Author of Laughter is the Breast Medicine, to be Featured on Close-Up Talk Radio


Released On: 5/21/2014
Views: 5469

https://s3.amazonaws.com/findit-pictures/21538/1581748_21538_150414084927.jpg

Suntex Marinas Recognized by Close-Up TV News

Suntex Marinas is an owner and operator of marina properties specializing in high-end resort destinations.

Released On: 4/15/2014
Views: 4785

https://s3.amazonaws.com/findit-pictures/21538/1571237_21538_310314082848.jpg

Radiation Oncologist Dr. Tamara Weiss to be Featured on Close-Up Talk Radio

Dr. Tamara Weiss is a radiation oncologist and expert in the treatment of thyroid, pediatric and gynecological cancers.

Released On: 3/31/2014
Views: 4530

https://s3.amazonaws.com/findit-pictures/21538/1557092_21538_110314075454.jpg

Author Patricia Daly-Lipe, The Literary Lady, Recognized by Close-Up TV News


Released On: 3/11/2014
Views: 10437

https://s3.amazonaws.com/findit-pictures/21538/1541236_21538_180214100548.jpg

Jim Ross & Associates, P.C. Recognized by Close-Up TV News


Released On: 2/19/2014
Views: 5141

https://s3.amazonaws.com/findit-pictures/21538/1526123_21538_280114081939.jpg

Maureen Santora Remembers


Released On: 1/29/2014
Views: 6322

https://s3.amazonaws.com/findit-pictures/21538/1516431_21538_150114075111.jpg

Anti-bullying activists Regina Davis and Carolyn Spencer look to develop Señor Smarty Pantaloons series for children’s TV program


Released On: 1/15/2014
Views: 5895

https://s3.amazonaws.com/findit-pictures/21538/1486213_21538_031213012928.jpg

Anti-Bullying Advocate Regina Davis Recognized by Close-Up Talk Radio


Released On: 12/4/2013
Views: 8364

https://s3.amazonaws.com/findit-pictures/21538/1466727_21538_051113105315.jpg

Dr. Jay R. Goldman, DMD, MSW, to be Featured on Close-Up Talk Radio


Released On: 11/5/2013
Views: 4213

https://s3.amazonaws.com/findit-pictures/21538/1463201_21538_311013113744.jpg

Evolution Psychology's Brandi Gruninger to be Featured on Close-Up Talk Radio


Released On: 10/31/2013
Views: 3894

Patzia Gonzalez of Healing Hearts Centre to be featured on Close-Up Talk Radio


Released On: 10/28/2013
Views: 3883

https://s3.amazonaws.com/findit-pictures/21538/1453853_21538_181013092354.jpg

Cory Hrushka of Insight Psychological to be Featured on Close-Up Talk Radio


Released On: 10/18/2013
Views: 5746

https://s3.amazonaws.com/findit-pictures/21538/1450582_21538_131013093517.jpg

Hypnotherapist Laureen Dunne to be Featured on Close-Up Talk Radio


Released On: 10/14/2013
Views: 5247

https://s3.amazonaws.com/findit-pictures/21538/1450905_21538_141013082816.jpg

Dr. Lisa Leit of Happy Whole Human to be featured on Close-Up Talk Radio


Released On: 10/14/2013
Views: 3902

Load More wait