Chargeback Alerts are a communication from the chargeback issuer to the chargeback network letting the merchant know that a chargeback has been filed and that the merchant can refund the transaction and avoid the chargback
Chargeback Alerts are a form of data sharing between participating chargebacks and merchants where merchants receive notifications on transactions or disputes that the chargeback is about to process into a chargeback providing the opportunity for merchants to resolve the problem or refund the transaction and prevent a chargeback from occurring.

chargeback Alerts are provided to merchants through the service provider who receives notifications from the cardholder’s issuing bank. It may be that the chargeback has identified fraudulent activity on a card before the cardholder does, or it may be that the cardholder initiated a dispute (fraud or non-fraud related) with the chargeback but the issuing bank will first address the dispute with the merchant directly through the service provider rather than going through the chargeback process with the card association. This route can benefit both the chargeback and merchant by avoiding the costs and operational processes associated with chargebacks.

Through chargeback Alerts merchants are able to respond to disputes or avoid them entirely by refunding transactions before they hit the cardholder’s statement and before they become a chargeback. If detected early enough, merchants may be able to stop fulfillment or cancel shipment on a physical good. Merchants can also perform link analysis to find other orders associated with the ones in which chargeback Alerts were received.

To get help with Chargeback Alters, Contact Chargeback Defense Solutions 855-350-1106